Refund policy

Refund & Return Policy

Last updated: June 2025

We offer a 30-day money-back guarantee on all orders. If you're not satisfied, we'll make it right.

30-day return window

You have 30 days from the date you receive your item to request a return or refund. After 30 days, we are unable to offer a refund or exchange.

Eligibility

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In the original packaging where possible
Accompanied by proof of purchase (your order number or confirmation email)
Non-returnable items
Items marked as final sale
Items damaged due to misuse or improper handling by the customer
Damaged or wrong items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at theviralvaultco1@gmail.com with a photo of the issue. We will send a replacement or issue a full refund at no cost to you.

How to start a return
Email us at theviralvaultco1@gmail.com with your order number and reason for return
We will respond within 1–2 business days with instructions
Once your return is received and inspected, we will notify you of approval
Approved refunds are processed within 5–7 business days to your original payment method
Shipping costs for returns

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect, in which case we will cover the cost.

Questions? Contact us at theviralvaultco1@gmail.com